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Carrier Contact Information
Documents
Frequently Asked Questions
Medical & Rx
Highmark
Member Services
Phone = 1-800-299-1910
Vision
VSP
Member Services
Phone = 1-800-877-7195
Dental
United Concordia
Life Insurance
One America
Member Services
Phone = 1-800-332-0366
Member Services
Phone = 1-855-517-6365
Cleveland-Cliffs
Member Services
Phone = 1-866-267-3280
Kaiser
Permanente
Member Services
Phone = 1-800-464-4000
Enrollment
Claims Forms
Flyers
Employer Resources
Notices
Frequently asked questions
You can enroll within 30 days of a qualifying event or during your employer’s open enrollment period. The Fund must accept enrollment from your participating employer. Please enroll through your company’s HR or benefits department.
Your participating employer should have a hard-copy supply of Summary Plan Descriptions for distribution. However, if you need an electronic version or need additional hard copies, please contact your group’s Account Executive or submit your request through our Contact Us page.
Your employer is responsible for making employee contribution payroll deductions. Contact your HR or benefits department with questions about your premium contributions.
Contact Member Services at the number on your ID card. Contact your participating employer’s Account Executive with escalated claims issues.
Call the Fund Administrative Office at 1-888-296-7493 to confirm your mailing address and order new ID cards. You can also register on www.myhighmark.com,(https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.myhighmark.com%2F&data=05%7C02%7Cthogya%40usw.org%7Ca9b1af07e90c477df6e108ddcf6cba8d%7C65f4cc91f825495ab7b2a5e4b6b8b2d1%7C0%7C0%7C638894788079308138%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VzFucNL2iT6X%2FZUB7WNO3VgYHNBCJl%2BaaZAoKQ8J2nU%3D&reserved=0) www.ucci.com,(https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ucci.com%2F&data=05%7C02%7Cthogya%40usw.org%7Ca9b1af07e90c477df6e108ddcf6cba8d%7C65f4cc91f825495ab7b2a5e4b6b8b2d1%7C0%7C0%7C638894788079334252%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Fj2%2FmzZwltJfoPvjAufIijTtH9nxZDkQp7FRAiw3PgA%3D&reserved=0) and www.vsp.com (vsp.com)or use the My Highmark, United Concordia Dental, and VSP mobile apps to access your digital ID cards.
Eligibility is determined by your participating employer based on your collective bargaining agreement or personnel policies of your employer. Please refer to these resources or contact your HR or benefits department.
You can register on www.myhighmark.com,(https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.myhighmark.com%2F&data=05%7C02%7Cthogya%40usw.org%7Ca9b1af07e90c477df6e108ddcf6cba8d%7C65f4cc91f825495ab7b2a5e4b6b8b2d1%7C0%7C0%7C638894788079361201%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1N%2BPU0euht6C%2FgRayjWxEUEeQ7gcobk9VEImb5yEB50%3D&reserved=0) www.ucci.com,(https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ucci.com%2F&data=05%7C02%7Cthogya%40usw.org%7Ca9b1af07e90c477df6e108ddcf6cba8d%7C65f4cc91f825495ab7b2a5e4b6b8b2d1%7C0%7C0%7C638894788079374307%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=3DG378vaicTd91mSYJHAjkkSkrHocGEGMXJjF3RSTKo%3D&reserved=0) and www.vsp.com (vsp.com)or use the My Highmark, United Concordia Dental, and VSP mobile apps to find in-network providers in your service area. If you do not have an account, use the Finding a Provider (file:///hwf/Proposals/Proposal%20Templates/Finding%20a%20Provider%207-2025.doc)instructions.
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